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dog and cat eating james wellbeloved food

SUBSCRIBE & SAVE

Our subscription service is a great way to ensure your pet(s) will never run out of food and it’s really convenient!

Simply choose which product your pet(s) would like to receive on a regular basis – and enjoy a great value saving of 20% and FREE delivery!

great value, 20% off all subscriptions*; free delivery direct to your door & easy tracking; flexible for you, choose your frequency; easy to manage, update, pause , cancel anytime; helpful team to guide you through the process

SUBSCRIPTION FAQS

Our new subscription service is a great way to ensure your pet(s) will never run out of food and it’s really convenient! Simply choose which product your pet(s) would like to receive on a regular basis – and enjoy a great value saving of 20% and FREE delivery!

It’s easy to subscribe – on each product page you will see an option called ‘Subscribe and Save’. Select your pet’s preferred product(s) and choose how often you would like to receive your deliveries.
Our Subscription Service is very easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel by visiting the subscription section of your account. Please allow up to 24 hours for any changes or cancellations to be processed.
You can change the products in your subscription. Please visit the subscription section of your account or contact our Customer Care team who are more than happy to help. Please note that making changes to your subscription via the Customer Care is best done with at least 2 working days notice.

You can set up your subscription for a frequency that suits you. There’s a minimum of 2 weeks between orders and a maximum of 6 weeks.

At any time you can change your selected frequency by visiting the subscription section of your account. Always remember to amend the next order date to reflect this.

Otherwise, please contact our Customer Care team who are more than happy to help.

Delivery times can vary depending on when the order is placed and availability. However, we try to ship all products together.

MORE QUESTIONS?

Our friendly customer care team are open 9am – 5pm, Monday – Friday and can be reached by telephone on 0800 731 2301.

Alternatively you can fill in a contact form and a member of our team will be happy to help.

*Please note that the current 20% discount on subscriptions is only valid until June 8th, 2025, after which it will automatically be reduced to 10%.
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