FREQUENTLY ASKED QUESTIONS

If your pet doesn’t like our product, this shouldn’t be anything to worry about. Just like us, pets can be choosy about what they fancy to eat and have likes and dislikes too.It sometimes helps to tempt them a few times and serving food at room temperature is what they prefer.If you’re changing their food, always remember to mix small amounts of the new food with their usual food for a few days, to avoid any upset.If you still have any concerns or need any more guidance from us, please get in touch with our Customer Care team so we can help you further.

Once your order has been placed you will receive a confirmation email from us which will contain your courier tracking number.Once the courier has your parcel, you will receive a ‘pre-delivery’ notification with your delivery date.On the morning of your delivery you will receive a further notification to give you an estimated time slot.If you are not going to be at home during this time slot please check your DPD page, where you should see options to arrange for your parcel to be left in a safe place etc.

In order to send all of our orders with next working day delivery, they are processed very quickly.This means once you’ve placed your order it cannot be changed or cancelled. We do recommend thoroughly reviewing your order before placing it to ensure that everything is correct.

To add a discount code to your order, please visit the checkout and click ‘Have a discount code'?Click here to enter it and a text field will appear for you to complete.Pop the code in here and hit apply and, if it is valid, your discount will be deducted from your order total.

We are really sorry that you have received a faulty or damaged item.Please get in touch with our Customer Care team here and they will be happy to get this sorted out for you right away!

If you are missing an item from your order please contact our Customer Care team so that they can look into this issue for you.

If you change your mind, you have 14 days to return an unopened product at your own cost, for a full refund.Please contact our Customer Care team if you have any questions.Your item(s) need to be returned to:Fullers Logistics Ltd135B Edinburgh AvenueSloughSL1 4SSIf you receive a damaged product please contact our Customer Care team who will process a refund for you and arrange collection.

You may therefore receive the first half of your order a little earlier than the rest of your order. At the moment, some of our larger orders are split in our warehouse and delivered in separate parcels by our external courier DPD - we are reviewing ways to improve this process in the future. 

We advise you to check the shipping label on the parcel that you receive to see if there is more than one package that is scheduled for delivery with your order. We apologise for any inconvenience this may cause and if you have any further questions or require additional information about the status of your missing parcels, please contact our customer services team. 

James Wellbeloved Loyalty programme is an online rewards programme designed for registered customers. To become a member you simply need to create an account on www.wellbeloved.com for free. Registered members can earn points in connection with the purchase of qualifying products at www.wellbeloved.com or completing qualifying actions. Points earned can be redeemed for a discount on products at Jameswellbeloved UK Website, provided a Member is using a minimum of 100 points and the minimum order value is £25.

Signing up is easy! To join, visit www.wellbeloved.com and create an account with a valid email and password. No purchase is necessary to sign up for the Loyalty programme.

Points earned by a Member may be redeemed for discounts on products at www.wellbeloved.com, provided a Member is using a minimum of 100 points and the order is minimum 25 pounds. Points cannot be redeemed for cash payouts. Customers receiving any existing ongoing or recurring discounts may not qualify.To redeem your points, you must follow the steps outlined below:

• Ensure that you are logged in to your account.
• Select the products you wish to purchase and add them to your cart.
• Click on the cart icon located on the top right side of the screen.
• Once you are in the cart, click on the "Proceed to Payment" button.
• In the subsequent drop-down menu, select the desired amount of points you wish to use to complete the order.
• By following these steps, you can successfully redeem your points and enjoy the associated benefits.

You may view a summary your Loyalty programme points in your Account on the website. After logging onto the Website, simply click on the "My Account" link in the header of the Website homepage, then click to Your Rewards in the profile navigation. You will see your points balance, progress toward VIP Tier Membership, transaction history and eligibility for earning rewards point.

Yes, minimum order value to use a reward/ discount is £25.

You can earn points also if a discount our a voucher was applied, however amount of points earned will equal the value you paid. For example, if your order was £30 and you applied a discount of £5, you will get only 25 points.

Inspired by nature, our wholesome, tasty recipes will keep your dog and cat full of energy and loving life for years to come. And while you can feel good about giving them nature’s best, they’ll enjoy:

• Feeling fuelled and energised
• A gorgeous, glossy coat
• Healthy, nourished skin
• Support for the immune system
• Settled tummies and firmer poos
• Being at their best by being a healthy weight

To make our naturally hypoallergenic food, we exclude those ingredients from our recipes which surveys suggest are more likely to cause food intolerances, such as: wheat, dairy, beef, pork, eggs, soya.We cannot guarantee that traces of other proteins sources aren't present in our formulations as our products are produced in a factory that handles multiple proteins.

‘Single source’ protein means that there’s only one animal protein in our dog food or cat food. If it says turkey, you’ll only ever get turkey and it’s the same for chicken, lamb or duck. We cannot guarantee that traces of other proteins sources aren't present in our formulations as our products are produced in a factory that handles multiple proteins. Please note our High Protein range, Salmon Cat pouches and Canned Dog products contain more than one protein source.

We're so happy to hear that you're interested in trying our products. James Wellbeloved doesn’t produce samples but if you'd like to try out our products for your pet then we do have smaller bags you can try before committing to a larger bag as well as new customer offers via our homepage! T&C's apply.

You can apply by calling our Breeder Team on 0333 070 5971 or emailing them at contactus@jwbbreeders.co.ukAlternatively you can join by visiting the James Wellbeloved Events Team at any Breeder shows we attend.

Yes, members of our Breeder Club scheme receive the following benefits:

• FREE puppy and kitten recommendation packs
• Exclusive Promotions
• Dedicated Breeder Team for ordering and advice

To inquire about our Breeder Club, call our Breeder Team on 0333 070 5971 or drop them an email at contactus@jwbbreeders.co.uk

To join the James Wellbeloved Breeder Scheme, you need to meet the following criteria:

Based in the UK

• Own a minimum of 1 breeding bitch or 2 entire males (own registered KC affix or KC/IKC assured breeder documentation must be provided OR own a minimum of 1 queen or 2 entire males (own registered prefix documentation must be provided)
• OR registered with local council as a breeder and regulations and license requirements adhered to
• PLUS Breeders must not breed from a brood bitch or queen if the litter would be born before the brood bitch or queen is 12 months old, or after 8 years old
• New litters must be registered with James Wellbeloved within 4 weeks of birth
• Breeders must confirm information about individual breeding stock/puppy details

Our tasty, healthy recipes inspired by nature are made with simple ingredients which makes them the perfect choice for every dog. The foods are naturally hypoallergenic, so that means that James Wellbeloved recipes are formulated without common allergens beef, pork, soya, eggs, dairy or wheat.

James Wellbeloved, inspired by nature, our wholesome, tasty recipes will keep your dog full of energy and loving life for years to come. And while you can feel good about giving them nature’s best, they’ll enjoy:

• Feeling fuelled and energised
• A gorgeous, glossy coat
• Healthy, nourished skin
• Support for the immune system
• Settled tummies and firmer poos
• Being at their best by being a healthy weight

We put a lot of love into creating recipes we hope your dog will love. Using only simple ingredients, and recipes inspired by nature our food has everything your dog needs. Best of all, you can be sure they’re enjoying a naturally balanced diet. But don’t just take our word for it why not have a look at our lovely reviews and testimonials from many of our four-legged friends?

‘Single source’ protein means that there’s only one animal protein in our dog food or cat food. If it says turkey, you’ll only ever get turkey and it’s the same for lamb or duck. We cannot guarantee that traces of other proteins sources aren't present in our formulations as our products are produced in a factory that handles multiple proteins.

You can be reassured that we don’t use palm oil in any of our products.

We have feedback from consumers that our naturally hypoallergenic recipes can be suitable for pets with sensitive tummies. Please make sure you consult a vet if you observe adverse food reactions or allergies in your pet.

To make our naturally hypoallergenic food, we exclude those ingredients from our recipes which surveys suggest are more likely to cause food intolerances, such as: wheat, dairy, beef, pork, eggs, soya.

We cannot guarantee that traces of other proteins sources aren't present in our formulations as our products are produced in a factory that handles multiple proteins.

Compared to our standard adult foods our light dog food has more fibre to help your dog feel fuller for longer. It also has increased levels of protein so they maintain muscle, whilst losing fat. Added taurine supports the heart, while JW+ is added to support the joints that are under more strain with overweight dogs.

A lot of our dogs simply enjoy a grain free diet but some dogs that have sensitivities to cereals may actually need to eat a grain free diet to avoid the unpleasant symptoms of food intolerance. We have crafted a range of meals that do not include cereals in the recipe such as rice and barley but use peas and potatoes instead.

As our products are produced in a factory that also handles grains, we cannot guarantee that traces of grains are not present in our formulations. Please make sure you consult a vet if you observe adverse food reactions or allergies in your pet.

Protein is the most important nutrient when it comes to supporting the physical demands of an active dog. Our High Protein range contains the highest protein range within all of our James Wellbeloved products and has been carefully formulated with active pets in mind providing up to 70% of ingredients from Animal Sources. Our duo animal protein sourced product provides your dog with more variety but also a higher protein level to help support a full and active lifestyle. Our High Protein product helps to keep your dog in optimum condition when consistently performing such as the likes of a working or agility dog. We also have our standard small, adult and large breed ranges to cater towards the average family member.

Each of our dog food recipes are appealingly delicious in their own way and we hope your dog will love them all. Many dogs can change their food without experiencing any form of tummy upset. However we would recommend you introduce new foods gradually over 3-5 days. If your dog suffers from food intolerance it may be best to stick with your dog’s favourite James Wellbeloved recipe!

Our dry dog food is complete and balanced, so there is no need to add wet, however your dog may prefer the addition of our wet food. So feel free to mix them together to add to their enjoyment. For advice on what quantities to feed them, see our feeding guides.

We believe your small dog deserves the very best from nature, and from life. That’s why our small breed range has everything they need to eat well and live well. From cranberry extract, which we believe may help urinary issues more common in a small dog to green tea with its anti-bacterial properties that may help improve dental health in smaller mouths

No. Our food is 100% complete and balanced, with everything they need. From delicious dry and wet meals to tasty treats we hope they’ll love.

The James Wellbeloved range helps to keep your four legged friends happy, healthy and full of life.

James Wellbeloved food is complete and balanced and contains all the nutrients your pet needs to thrive. It has been carefully prepared and cooked in our own factory and then tested to ensure it is safe for your pet. Many owners feed table scraps but these shouldn’t exceed 5% of the pet’s daily calorie intake.

Our Small Breed Adult food is tailored to dogs weighing 10kg and under. If your dog weighs over this then we’d advise to feed either our Adult or Large Breed Adult food, that depending on their breed size will be more tailored to them.
However, if you cannot return the product to the store you purchased it from or from us then please be aware of the calorific difference between the two foods.

Depending on which flavour you feed, our Large Breed Adult food is between 368-378 kcals per 100g and our Small Breed Adult Food is between 354- 372 kcals per 100g. Our Grain Free Small Breed Adult Turkey & Veg product has 362 kcals per 100g.

We would advise you to work out how many calories you were feeding your dog on their previous food or the correct product and then adjust the amount you feed them of the Small Breed formula to ensure they are being fed the correct amount and getting enough calories per day.

Our Large Breed food is tailored to dogs weighing 25kg and over. If your dog weighs less than this, then our Adult food is better tailored to them, and we’d advise for them to stay on this if possible!

If you do decide to keep your dog on the Large Breed Adult food, please be aware of the calorific difference between the two foods:

Depending on which flavour you feed, the regular Adult food is between 348-359kcal per 100g, and the Large Breed Adult food is between 364-376kcal per 100g.

We would advise you to work out how many calories you were feeding your dog on their previous feed, and then adjust the amount you feed them of the Large Breed formula to ensure not to overfeed!

Your dog’s digestive system isn’t as quick as yours at adapting when switching diets. So, to avoid them getting an upset tummy we recommend gradually introducing James Wellbeloved or any new food slowly over the course of 5-7 days.

We suggest:
25% new diet with 75% of the previous diet for 2 – 3 days
50% new diet with 50% of the previous diet for 2 – 3 days
75% new diet with 25% of the previous diet for 2 – 3 days
100% new diet

Don’t forget you can still give them our wet dog food as well to add to their enjoyment.

Of course – we believe a naturally healthy diet should start as early as possible. Our puppy food is nutritionally balanced and is gentle on their developing digestion. And we have both grain-free and rice-based recipes so you can chose the best food to suit your puppy.

Everything. We want the very best for your puppy. That’s why our puppy food contains higher levels of protein and fat to support growth and the right amounts of calcium and phosphorus for their growing bones. The kibbles are smaller too, to suit smaller mouths.

Our puppy foods are suitable for feeding from 6-8 weeks.

From around 2-3 weeks puppies can be offered small amounts of kibble moistened in warm water several times a day. Gradually reduce the liquid until the puppies are fully weaned. All moist food should be replaced on a regular basis.

Puppy and junior food are both formulated for growing dogs. All puppies once weaned at around 6-7 weeks should be fed on James Wellbeloved puppy food.

Depending on the adult size of the dog your puppy may benefit from being fed a junior food designed as a follow on food for medium and large breed dogs. It’s all to do with the age at which dogs mature For example small dogs will be mature at 6 months and can gradually move onto their own small breed adult food then; whilst large dogs will continue to grow well into their second year and will benefit from being fed a large breed junior food.

Check out our feeding guides for more details.

The age of maturity for dogs is related to their adult size. So your small terrier will be a grown up at around 6 months whilst a Great Dane will not mature until it is over 18 months old. It’s important to provide the puppy and junior foods your dog needs to ensure the correct rate of growth and a healthy adult life. Check out our feeding guides for more details.

From around 7 years of age some dogs can be considered as seniors! Older dogs have different nutritional needs. Our senior dog food has been created specifically for this phase in life with more Vitamin C and E to help support their immune system and fewer calories, for the less active

Gestation (pregnancy) in the dog lasts for around 9 weeks.

Growing multiple puppies inside her then producing enough milk to feed them all for 5 to 8 weeks takes an enormous amount of energy. For the first 6 weeks of pregnancy, she will be OK with her normal food allowance but, in the last 3 weeks, she will need up to 30% more food than before she became pregnant and, when her milk production is at its peak in weeks 3 to 4, she will need up to 3.5 times her normal food supply. It is simply not possible for her to eat enough food to supply all the energy she needs to produce that milk so she also converts some of her body fat into extra energy and one would expect her to have lost up to 10% of her normal weight by the time the pups are weaned.

Because of this, she needs to be in peak condition at mating. If she is underweight, the unborn puppies can be smaller and there will be a higher risk of mortality when they are born. If she is overweight, the unborn puppies can be too big which can make for difficult births.

Because she needs so much energy but has a limited appetite, she needs a food with higher levels of energy than normal. Our Puppy and Large breed Junior foods are both designed to also meet the requirements of the lactating bitch and should be fed instead of the normal adult food from the 6th week of pregnancy. Using our James Wellbeloved puppy food also gives the puppies an introduction to their first solid food. Multiple meal-times allow the bitch to eat more and, in weeks 2 to 4 of lactation, it is a good idea to give her constant free access to food.

We recommend keeping large breed dogs (classed as such when they weigh 25kg or more) on our Large Breed Adult diet for the entirety of their adulthood.

We're so happy to hear that you're interested in trying our products. James Wellbeloved doesn’t produce samples but if you'd like to try out our products for your dog then we do have smaller bags you can try before committing to a larger bag as well as new customer offers via our homepage! T&C's apply.

Our tasty, healthy recipes inspired by nature are made with simple ingredients making them the ideal choice for every cat.

Our cat foods are all naturally hypoallergenic, ideal for all cats.

With James Wellbeloved, you can be sure of a balanced diet that not only tastes good, but does them a world of good too.

Inspired by nature, our wholesome, tasty recipes will keep your cat full of energy and loving life for years to come. And while you can feel good about giving them nature’s best, they’ll enjoy:

• Feeling fuelled and energised
• A gorgeous, glossy coat
• Healthy, nourished skin
• Support for the immune system
• Settled tummies and firmer poos
• Being at their best by being a healthy weight

We put a lot of love into creating recipes we hope your cat will love. Using only simple ingredients and recipes inspired by nature, our food has everything your cat needs. Best of all, you can be sure they’re enjoying a naturally balanced diet.

But don’t just take our word for it, why not have a look at our lovely from many of our feline friends?

‘Single source’ protein means that there’s only one animal protein in our dog food or cat food.If it says turkey, you’ll only ever get turkey and it’s the same for lamb or duck. Even the gravy and fat comes from the same animal. Please note our High Protein range Salmon pouches contain more than one protein source.

Unfortunately pet obesity is a growing problem in the UK which is why James Wellbeloved light food is specially formulated if you have an overweight adult cat. It contains around 85% of the calories of standard adult cat food. However, if your cat has a firm favourite of another product within our cat range then we can also recommend to follow our indoor / overweight feeding guidelines on pack.

Compared to our adult and senior cat foods our light cat food contains higher levels of protein and lower levels of fat to promote weight loss and lots of fibre to keep your cat feeling fuller for longer. Added taurine supports the heart, while glucosamine and chondroitin support the joints that are under more strain with fat cats.

It’s important to keep your cat’s teeth clean and healthy. The most effective way of reducing plaque and calculus is regularly brushing your cat’s teeth. We also have our Oral Health product where the kibble is larger in comparasion to our Adult cat diets, our specially designed kibble encourages your cat to chew more on the kibble thus provide a deeper cleaning action.

A lot of our cats simply enjoy a grain free diet but, some cats that are sensitive to cereals may need to eat a grain free diet to avoid the unpleasant symptoms of food intolerance. We have carefully crafted a range of meals that use a single animal protein, Turkey combined with healthy vegetables. They are also naturally hypoallergenic and wholesome.

Our Anti Hairball product contains natural fibres (pea fibre) which helps to reduce the formation of hair balls.

We choose the finest quality ingredients inspired by nature with added vitamins and minerals. Each one has its own health benefits, as you’ll discover.

What you won’t see however, is any added artificial colours, flavours or antioxidants. Not now, not ever.

Each of our cat food recipes are appealingly delicious in their own way and we hope your cat will love them all.

Many cats can change their food without experiencing any form of tummy upset however, we would recommend you introduce new foods gradually over 3-5 days.

If your cat suffers from food intolerance it may be best to stick with your cat’s favourite James Wellbeloved recipe!

Our dry cat food is complete and balanced and provides everything your cat needs to thrive. The pouches made with either salmon or turkey and healthy vegetables can be fed either as a tasty topper or as a meal by themselves.

Be sure to check the feeding guidelines and always have fresh drinking water available.

Your cat’s digestive system isn’t as quick as yours at adapting when switching diets. So, to avoid them getting an upset tummy we recommend gradually introducing James Wellbeloved or any new food slowly over the course of 5-7 days.

We suggest:

• 25% new diet with 75% of the previous diet for 2 – 3 days
• 50% new diet with 50% of the previous diet for 2 – 3 days
• 75% new diet with 25% of the previous diet for 2 – 3 days
• 100% new diet

Don’t forget you can still give them our wet cat food as well to add to their enjoyment.

James Wellbeloved food is complete and balanced, containing all the nutrients your pet needs to thrive. It has been carefully prepared and cooked in our own factory and then tested to ensure it is safe for your cat.

Many owners feed table scraps but these shouldn’t exceed 5% of the pet’s daily calorie intake.

No. Our food is 100% complete and balanced, with everything they need. From delicious dry and wet meals to tasty treats we hope they’ll love.

The James Wellbeloved range helps to keep your four legged friends happy, healthy and full of life.

Growing multiple kittens inside her then producing enough milk to feed them all for 5 to 8 weeks takes an enormous amount of energy. By the last week of pregnancy, she needs up to 1½ times as much energy as before she became pregnant. When her milk production is at its peak in weeks 3 to 4, she needs up to 3 times her normal energy supply. It is simply not possible for her to eat enough food to supply all the energy she needs to produce that milk so, from early in her 9-week pregnancy, she starts to build up extra reserves of body fat which she can then use to top up her energy from food during lactation.

Because of this, she needs to be in peak condition at mating. If she is underweight, the unborn kittens can be smaller and there will be a higher risk of mortality when they are born. If she is overweight, the unborn kittens can be too big which can make for difficult births.

From the first or second week of pregnancy, she needs unrestricted access to a high energy food, and we strongly recommend that she has one of our Kitten foods throughout pregnancy and lactation. Make sure there is always food in her dish and that she can always get to her dish. The Kitten foods are high in energy and formulated to meet all the mother’s mineral and vitamin requirements during this time. They also have the advantage of supplying the kittens with the correct food as they get close to weaning.

When weaning is complete and the kittens are removed, the mother can be encouraged to stop producing milk by fasting her for a day, then gradually building up to her normal allowance over the next few days.

Of course – we believe a naturally healthy diet should start as early as possible.

Our kitten food is nutritionally balanced and is gentle on their developing digestion.

Everything. We want the very best for your kitten.

Kittens grow at 15 times the rate of human babies, so our kitten food has all the protein and nutrients they need. Plus, our hypoallergenic recipes are gentle on their developing digestion

Your cat should gradually change over to adult food at around 12 months of age.

The best cat food for older cats over 7 years is one that meets their nutritional needs.

Our senior cat food has added glucosamine and chondroitin to support joints and taurine to support their heart. Lower phosphorus levels also help reduce the risk of kidney problems.

We're so happy to hear that you're interested in trying our products. James Wellbeloved doesn’t produce samples but if you'd like to try out our products for your cat then we do have smaller bags you can try before committing to a larger bag as well as new customer offers via our homepage! T&C's apply. need any information about our products please don’t hesitate to contact us.

You can apply by calling our Breeder Team on 0333 070 5971 or emailing them at contactus@jwbbreeders.co.uk

Alternatively you can join by visiting the James Wellbeloved Events Team at any Breeder shows we attend.

Yes, members of our Breeder Club scheme receive the following benefits:

• FREE puppy and kitten recommendation packs
• Exclusive Promotions
• Dedicated Breeder Team for ordering and advice
• James Wellbeloved Events Team at national shows and events.

To inquire about our Breeder Club, call our Breeder Team on 0333 070 5971 or drop them an email at contactus@jwbbreeders.co.uk

To join the James Wellbeloved Breeder Scheme, you need to meet the following criteria:

• Based in the UK
• Own a minimum of 1 breeding bitch or 2 entire males (own registered KC affix or KC/IKC assured breeder documentation must be provided)
• OR own a minimum of 1 queen or 2 entire males (own registered prefix documentation must be provided)
• OR registered with local council as a breeder and regulations and license requirements adhered to

PLUS
• Breeders must not breed from a brood bitch or queen if the litter would be born before the brood bitch or queen is 12 months old, or after 8 years old
• New litters must be registered with James Wellbeloved within 4 weeks of birth
• Breeders must confirm information about individual breeding stock/puppy details

Manchester Dog Show Society: 18th - 21st January
Coventry Cat Show: 17th February
CRUFTS: 7th -10th March
WELKS: 25th -28th April
Birmingham National Dog Show: 9th - 12th May
Bath Canine Society: 24th - 27th May
Border Union: 15th & 16th June
Windsor Dog Show Society: 27th - 30th June
Bakewell Dog Show Society: 13th & 14th July
Leeds City & District Canine Association: 26th - 28th July
Bournemouth Canine Association: 10th - 12th August
Welsh Kennel Club: 15th - 18th August
Richmond Dog Show Society: 6th - 8th September
Darlington Dog Show Society: 13th - 15th September
South Wales Kennel Association: 11th - 13th October
Supreme Cat Show: 19th October
Yorkshire County Cat Club: 9th November
LKA: 12th - 15th December