Shipping and Delivery FAQs

• Delivery is FREE for all subscription orders or when you spend £25 and over.

• Delivery is £2.99 for orders under £25.

For the following postcodes, delivery is 4.99

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB40, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PA43, PH44, ZE1, ZE2, ZE3

• Delivery is Monday - Friday (excluding Public Holidays).

• Delivery is fully trackable – we’ll email you a link to your tracking information once you’ve placed your order.

• For more information about our Delivery Service see here : https://wellbeloved.com/pages/shippingA few things to note:

• To guarantee next day delivery, please complete your order before 1.30pm Monday - Thursday.

• Orders placed on a Friday before 1.30pm will arrive on Monday and orders placed after 1.30pm on a Friday or over the weekend will arrive Tuesday.

• We currently ship to UK Mainland only (this excludes all Isles, Northern Ireland and Scottish Highlands and PO / BFPO Boxes).

Delivery is FREE for all subscription orders or when you spend £25 and over. Delivery is £2.99 for orders under £25.

We send all of our orders with next working day delivery as standard.

Delivery is FREE for all subscription orders or when you spend £25 and over.

Delivery is £2.99 for orders under £25.

DPD are unable to make a second delivery but will leave the parcel at your address and take a photo as proof of delivery.

Please contact our Customer Care team here and have your tracking and order number ready.

We currently ship to UK Mainland only (this excludes all Isles, Northern Ireland and Scottish Highlands).

We are unable to ship to PO or BFPO boxes.

Yes we do! DPD will not ask for a signature, but a photo will be taken of the parcel at the delivery location.

If you change your mind, you have 14 days to return an unopened product at your own cost, for a full refund.
Please contact our Customer Care team if you have any questions.

Your item(s) need to be returned to:

Fullers Logistics Ltd
135B Edinburgh Avenue
Slough
SL1 4SS

If you receive a damaged product please contact our Customer Care team who will process a refund for you and arrange collection.

In order to send all of our orders with next working day delivery, they are processed very quickly.

This means once you’ve placed your order it cannot be changed or cancelled. We do recommend thoroughly reviewing your order before placing it to ensure that everything is correct.

If you are missing an item from your order please contact our Customer Care team so that they can look into this issue for you.

You may therefore receive the first half of your order a little earlier than the rest of your order. At the moment, some of our larger orders are split in our warehouse and delivered in separate parcels by our external courier DPD - we are reviewing ways to improve this process in the future. 

We advise you to check the shipping label on the parcel that you receive to see if there is more than one package that is scheduled for delivery with your order. We apologise for any inconvenience this may cause and if you have any further questions or require additional information about the status of your missing parcels, please contact our customer services team. 

Please check your DPD tracking page for any updates on the whereabouts of your parcel, after it has been dispatched.

If you still need further help, or have not received this information from DPD, please reach out to our Customer Care team here and we will be happy to help you.