James Wellbeloved Range of products with a cat and dog

Shipping and Delivery FAQs

Delivery FAQs

How does your delivery service work?

• Delivery is FREE for all subscription orders or when you spend £25 and over.

• Delivery is £2.99 for orders under £25.

For the following postcodes, delivery is 4.99

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB40, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PA43, PH44, ZE1, ZE2, ZE3

• Delivery is Monday - Friday (excluding Public Holidays).

• Delivery is fully trackable – we’ll email you a link to your tracking information once you’ve placed your order.

• For more information about our Delivery Service see here : https://wellbeloved.com/pages/shippingA few things to note:

• To guarantee next day delivery, please complete your order before 1.30pm Monday - Thursday.

• Orders placed on a Friday before 1.30pm will arrive on Monday and orders placed after 1.30pm on a Friday or over the weekend will arrive Tuesday.

• We currently ship to UK Mainland only (this excludes all Isles, Northern Ireland and Scottish Highlands and PO / BFPO Boxes).

How much do you charge for deliveries?

Delivery is FREE for all subscription orders or when you spend £25 and over. Delivery is £2.99 for orders under £25.

How long will my order take to arrive?

We send all of our orders with next working day delivery as standard.

Delivery is FREE for all subscription orders or when you spend £25 and over.

Delivery is £2.99 for orders under £25.

What happens if I am not in when my order arrives?

DPD are unable to make a second delivery but will leave the parcel at your address and take a photo as proof of delivery.

What should I do if my order hasn't been delivered yet?

Please contact our Customer Care team here and have your tracking and order number ready.

Where can my order be delivered to?

We currently ship to UK Mainland only (this excludes all Isles, Northern Ireland and Scottish Highlands).

We are unable to ship to PO or BFPO boxes.

Do you offer contact-free delivery?

Yes we do! DPD will not ask for a signature, but a photo will be taken of the parcel at the delivery location.

How do I return an item?

If you change your mind, you have 14 days to return an unopened product at your own cost, for a full refund.
Please contact our Customer Care team if you have any questions.

Your item(s) need to be returned to:

Fullers Logistics Ltd
135B Edinburgh Avenue
Slough
SL1 4SS

If you receive a damaged product please contact our Customer Care team who will process a refund for you and arrange collection.

Can I amend or cancel my order?

In order to send all of our orders with next working day delivery, they are processed very quickly.

This means once you’ve placed your order it cannot be changed or cancelled. We do recommend thoroughly reviewing your order before placing it to ensure that everything is correct.

I'm missing an item from my order

If you are missing an item from your order please contact our Customer Care team so that they can look into this issue for you.


Tracking FAQs

How can I track my order?

Please check your DPD tracking page for any updates on the whereabouts of your parcel, after it has been dispatched.

If you still need further help, or have not received this information from DPD, please reach out to our Customer Care team here and we will be happy to help you.