I have not received my voucher

If you registered for a voucher and haven’t received it, here are a few things to check before you get in touch with us:

  • Check your spam/junk folder. Sometimes email programs incorrectly identify vouchers as spam.
  • Check you registered successfully. If you didn’t complete the registration process, your voucher won’t have been generated. The easiest way to check is to try registering again; most offers limit registrations to one per person, so if you try again and are not stopped then it’s likely that you didn’t register properly first time round.
  • Still no voucher? Contact us and ask us to resend your voucher.
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If you have found there is something we haven’t answered, feel free to telephone our Nutritional Helpline on 0800 731 2301 Monday to Friday between 9am and 5pm and a member of the team will be more than happy to help.


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