FREE Delivery on all subscription orders, or standard orders over £25

How can we help you?

Type a question or scroll down to see our most frequently asked questions.

 

Search our FAQs

Select your pet or choose another category from further down the page.

I have a dog
I have a cat

Why James Wellbeloved

All why james wellbeloved FAQs

Our Products

All our products FAQs

Feeding

All feeding FAQs

Allergies & Intolerances

All allergies & intolerances FAQs

Life Stage & Pregnancy

All life stage & pregnancy FAQs

Other

All other FAQs
I have a cat

Other Categories

Select your pet from the tabs or select another category from further down the page.

Online Orders
Breeders
Miscellaneous
Online Orders

Delivery

All delivery FAQs

Returns & Refunds

All returns & refunds FAQs

Orders

All orders FAQs

Subscriptions

All subscriptions FAQs

Product & Stock

All product & stock FAQs

Payments

All payments FAQs
Breeders
Miscellaneous

Anything else?

Please search our Help Centre

IF YOU STILL NEED US, WE ARE HERE!

If you have found there is something we haven’t answered, feel free to telephone our Nutritional Helpline on 0800 731 2301 Monday to Friday between 9am and 5pm and a member of the team will be more than happy to help.


Contact Us
Back to top

    SAVE 10% ON YOUR NEXT ORDER

    Signup to our newsletters and save 10% off your next order.

    We’d love to send you new product updates, special offers, and news from us, and other Mars Petcare brands. Sound good? If you are over 16 years old please sign up below

    We understand you may want to change your preference at any time, you can do this by clicking unsubscribe on any of our communications.

    We may use your data for research to enhance our products and services. See our privacy statement to find out how we collect and use your data, to contact us with privacy questions or to exercise your personal data rights.